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HR & Culture Advice From Netflix’s Most Famous Ex-Employee

Posted about 1 year ago by Ollie Purdom
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This article originally appeared in a LinkedIn Premium Tech Report and offers a fascinating insight in to the latest HR and culture thinking coming out of Silicon Valley. If you haven’t previously read the Netflix culture deck referred to below, do take some time out to read it.

It's been eight years since Netflix came out with its famed company culture deck that Facebook COO Sheryl Sandberg described as "the most important document ever to come out of the Valley." I recently had the chance to hear from Patty McCord, Netflix's former Chief Talent Officer who created the deck. At a company culture conference hosted in San Francisco by Zenefits, here's what she outlined as the biggest changes in tech hiring since she first wrote the deck.

 

It's officially time to let go of the notion of tenure

"The idea of tenure and retention is something we should probably let go. We're going to work a long time and people are going to have lots of different roles in their lives. I think we're going to start to, as companies that move fast, really appreciate employees who have a lot of different experiences at a lot of different organizations, and that's going to be collateral that's as important as tenure."

 

While you're at it, get rid of "empowering" employees as well

"One of my least favorite HR words on the planet is 'empowerment.' You know why we have to go around empowering people now? Because we took it all away with all those rules, all that process, all that procedure, and all that asking for permission. Your employees walk in the door every day with power. And then we take it away from them. And when people lose their power at work, it makes them cynical and weird… We [all] share an allergic reaction to policies. I mean, I don't want people to do anything illegal or immoral, but I don't like tons of policies."

 

"Management" needs to be reconsidered entirely

"Maybe we should retire that word, because it means that I'm going to manipulate you… What I hear in all of the companies I consult at now, the biggest difference that I can see in my lifetime is the connection we have with our customers. And social media has given us that... It used to be that management and HR knew stuff that you didn't know. Now everybody can find [out everything]. So, leadership is about putting all of that information together and letting people know where you are going and what's it going to look like. And really behavioralize that."

 

There's a fine line between humility, and stupidity

"Leaders are followed because of their integrity. And, so, a lot of times when I worked with young leaders… they're very proud of admitting they're wrong. One startup CEO goes, 'I'd give a bottle of champagne every time somebody makes a mistake!' I'm like, 'Well, that's stupid. So, you're rewarding screwing up.' Well, that's probably not going to get you where you want to go, right? It's not just about the humility to stand up and say, 'We made a mistake.' It's about saying: 'Here's what we thought was important, here's why we did what we did, and here's what we learned from it, because it was a mistake.'"

 

And at the end of the day, it's not the free lunch that makes your employees happy

"I've been doing this a long, long time. Here's what makes people happy at work: accomplishing something. And if you ask yourself, you know, close your eyes and imagine that thing that you're most proud of, that thing that you really accomplished at work, that moment that you felt like: 'This is a good day!' — you never go, 'Today we had macadamia nuts in the cookies and that was f-in awesome!'"

 

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How has the internet changed job searching?

It’s hard to believe there was once a time before the digital age where the only way to find out about new job openings was by newspaper, word of m...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtgvmdcvmjyvmdgvndmvmzevodu3lzm5ndq2odm2x3muanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 3 months ago
Can I quit my Job without a back up plan?

There are multiple different avenues you can go down when leaving your job and it all depends on what your next step is going to be. Finding a new ...

Jess Hill Posted by Jess Hill

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W1siziisijiwmtgvmdyvmjcvmtuvmtyvntyvnjg5l3noyxjllmpwzyjdlfsiccisinrodw1iiiwimzcwedi3ncmixv0 Posted 4 months ago
Pitch Hosts CIPR Midlands and Google News Lab

Last night (26th June) we were lucky enough to host a wonderful CIPR Midlands ‘News gathering and digital storytelling’ event with Google News Lab ...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtgvmdyvmtkvmdkvmdavmzuvmtgvnduznte4ndffcy5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 4 months ago
A Brief Guide on Getting Started in Freelance

So you are thinking of entering the wonderful world of freelance? Freelancing can be scary at first as it’s very unpredictable. Unlike working a pe...

Ellie Tibbs Posted by Ellie Tibbs

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FreelanceLife | Chapter 12 | Paul

Afternoon Freelancers and welcome back to another edition of #FreelanceLife. This week we caught up with fantastic Freelance Graphic Designer Paul,...

Ellie Tibbs Posted by Ellie Tibbs

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W1siziisijiwmtgvmdyvmdyvmtevmdyvndcvndkvnti3njg1otrfcy5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 4 months ago
Why Applying For Every Job Isn't In Your Best Interest

Here at Pitch, we take a very consultative approach when talking to clients and candidates. Finding out the reason for a new hire or a job change i...

Eloise Dalgliesh Posted by Eloise Dalgliesh

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W1siziisijiwmtgvmduvmtcvmtmvmzevmzkvmtuwl1nhaglkysbibg9nignhcmquanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 5 months ago
PlacedByPitch | Sahida

It is always great to hear back from a candidate that we have helped place in a role that they love and are thriving in. This is where the idea of ...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtgvmduvmjivmtqvmduvnduvmze0lzm2mdi1njy4x3muanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 5 months ago
How to Ask for a Promotion

A TotalJobs survey of 5,000 UK workers found that 67% were denied a pay rise or a promotion last year and that this led to demotivation in the work...

Harry Silvester Posted by Harry Silvester

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W1siziisijiwmtgvmduvmtyvmtmvmjevmjqvmty0lzy4mzyymzu3x3muanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 5 months ago
What Not to Do in Your Final interview

You’ve reached the final stage of the interview process, great work, however, this can be the moment it all goes wrong should you feel too complace...

Sarah Garnett Posted by Sarah Garnett

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W1siziisijiwmtgvmdqvmjyvmtavmzyvmduvotiwlzm2otm0mtazx3muanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 6 months ago
To Degree or Not to Degree

One of the main selling points for attending University and getting a degree used to be the idea that in the hunt for a job, having a degree would ...

Jess Hill Posted by Jess Hill

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W1siziisijiwmtgvmdqvmdqvmtavmtivmzivntu2l0jsb2cgq2fyzcbczwnres5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 7 months ago
PlacedByPitch | Becky

It is always great to hear back from a candidate that we have helped place in a role that they love and are thriving in. This is where the idea of ...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtgvmdmvmjcvmtmvmjyvmjgvmtk1l0xvbmrvbi5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 7 months ago
London Is Great… But There’s Plenty of Opportunity Outside the Capital

As a nationwide recruiter, we have a wide lens on the depth and quality of marketing and creative work being produced across the UK. London is inte...

Stephen Dowling Posted by Stephen Dowling

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#FreelanceLife | Chapter 9 | Ellen

Welcome back to another edition of #FreelanceLife! I'm so excited to have recently joined the Pitch Freelance Team and be involved in this series w...

Ellie Tibbs Posted by Ellie Tibbs

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W1siziisijiwmtgvmdmvmtuvmtuvndkvntmvnzkvntm4otmymdlfbs5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 7 months ago
5 Things NOT To Do When Leaving Your Job

Whether you have a new job lined up, or you’re at the beginning of your job search, leaving a current role can be quite a daunting task. You may ha...

Jess Hill Posted by Jess Hill

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W1siziisijiwmtgvmdmvmdgvmtivmzgvmtqvmzmwl0dhymj5iejsb2cuanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 7 months ago
My Journey to Becoming a 360 Consultant

I didn’t plan a career in recruitment and I don’t think many people do. All I knew was I have an interest for the creative industry and that I want...

Gabriella Policarpo Posted by Gabriella Policarpo

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W1siziisijiwmtgvmdivmjyvmtmvntuvmtmvmje1lzm4odmzmjc5x20uanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 8 months ago
The Threat to Aspiring CMOs in 2018

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px;...

Ollie Purdom Posted by Ollie Purdom

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The Trouble With Recruiters

As recruiters, we’ve grown accustomed to that certain hesitation/eye roll when asked what we do for a living at a networking event or awards do. We...

W1siziisijiwmtyvmdyvmdgvmtyvntivmzevmjg4l3jvyjeuanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Rob Markwell

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W1siziisijiwmtgvmdevmtevmtivmdyvmdkvotgxl1ryaxnoiejsb2cuanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 9 months ago
A Year in Recruitment

I recently reached my one year anniversary at Pitch and in light of this, it feels like a good time to reflect on the year I have had and share som...

Trish Kennedy Posted by Trish Kennedy

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W1siziisijiwmtcvmtivmjivmtmvmzivndevmzc3lzuzmte5mjqwx20uanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 10 months ago
2018 Recruitment Trends You Need to Be Aware Of

It’s that time of year where we all gaze into our crystal balls to predict what key trends will emerge in our respective industries in the coming y...

Ollie Purdom Posted by Ollie Purdom

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W1siziisijiwmtcvmtivmtgvmtivntmvndevmtqvnde2nzi5otdfbs5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 10 months ago
10 Things Hiring Managers Need To Remember

You’ll come across many articles on how to get your CV ready for job hunting and how to dazzle your potential new employer at interview, but not a ...

Rebecca Thomas Posted by Rebecca Thomas

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W1siziisijiwmtcvmtivmtivmtivmtevndavnzk2lzyzmjqwnti0x20uanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 10 months ago
2017: A Year at Pitch

What a great year it has been at Pitch. As we sail towards office closures and start preparing to welcome in 2018, we decided to look back at every...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmtivmtevmtivmtmvmzkvntcwl2nhcmvlcibkzxrvec5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 10 months ago
12 Days of Career Detox

As we enter the new year many lofty resolutions will be made: drink less, eat better, exercise more. If you’re one of the many people who isn’t sat...

Ollie Purdom Posted by Ollie Purdom

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W1siziisijiwmtcvmtivmdevmtqvndivmtkvnduzl2jly2t5igjsb2cuanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 11 months ago
Introducing Becky

Originally coming from a marketing background myself I’ve always had a huge interest in brands, businesses and the people behind them - I find it f...

Becky Evans Posted by Becky Evans

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W1siziisijiwmtcvmtevmjkvmtcvndcvndavntq0l0nocmlzdg1hcybbzcbiyxr0bgugqmxvzy5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 11 months ago
Pitch’s Battle of the Christmas Adverts

Each year as the nights get colder and mince pies start to appear on shop shelves, the excitement surrounding the arrival of major Christmas advert...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmtevmjcvmtcvmzyvmzqvnjq5lzq0nzc0odc5x20uanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted 11 months ago
Interview Etiquette for the Interviewer

There's a lot you can read about interviews and how to excel at them, but most of this advice is aimed at candidates rather than interviewers. In t...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmtevmjevmtivntyvmzmvnzayl1bsifrhbgtzlmpwzyjdlfsiccisinrodw1iiiwimzcwedi3ncmixv0 Posted 11 months ago
PR Talks | Video Series

We have a brand new video series on our YouTube channel dedicated to PR. The series, PR Talks, includes a review of recent PR event, the North West...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmtavmjqvmtmvndcvmdevotu4l3byawrllxbpyy5wbmcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted 12 months ago
Pitch Is All About Midlands PRide

It’s that time of year again, no not Halloween though if you send us sweets we won’t complain, it’s time to celebrate the best of the Midlands PR t...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtyvmdyvmjavmjevmzcvndmvoty1lzmynte0njq2x20uanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted about 1 year ago
5 Tips to Achieve Job Satisfaction

According to the dictionary ‘job satisfaction’ means, “the extent to which a person’s hopes, desires and expectations about the employment he or sh...

Gabriella Policarpo Posted by Gabriella Policarpo

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W1siziisijiwmtcvmdgvmdgvmtavmdevmdgvmze2l1njcmvlbibtag90idiwmtctmdgtmdggyxqgmteumdeuntmucg5nil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted about 1 year ago
A Decade of (career) Change in Marketing Services Recruitment

Pitch is ten years old this summer so I have dug back into our records (and invoices) and ran my ruler over the changes that have taken place over ...

Rebecca Thomas Posted by Rebecca Thomas

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W1siziisijiwmtcvmduvmzavmtivmtqvmdivnzg3l1bjvenimjkxoduuanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted over 1 year ago
Reflecting back on 10 Years of Pitch

A whole decade in business sounds a long time but it doesn’t seem that long ago since it was just two of us in a spare room. And what a fun time th...

W1siziisijiwmtyvmdyvmdgvmtyvntivmzevmjg4l3jvyjeuanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Rob Markwell

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Pitch MD Rob Markwell wins HR & Recruitment Award at Birmingham Young Professional of the Year

We're delighted to announce that Rob Markwell, Managing Director here at Pitch, has won the HR, Recruitment and Training category at the Birmingham...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmduvmtuvmtuvmdmvmtqvmzc4l3buyte3lmpwzyjdlfsiccisinrodw1iiiwimzcwedi3ncmixv0 Posted over 1 year ago
Prolific North Awards 2017

Last week, on an unusually warm Thursday evening in Manchester, the fifth Prolific North Awards took place. It’s always the most hotly anticipated ...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmduvmdqvmtqvmdgvntcvmtyvzhnjxzyxodiuanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted over 1 year ago
Prolific North Awards 2017: Why They Matter

There is only one week until the Prolific North Awards 2017 and at Pitch, we could not be more excited. This year will mark the 5th time the awards...

Rebecca Thomas Posted by Rebecca Thomas

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W1siziisijiwmtcvmduvmjqvmtmvmjmvmtivntg1l1jvyl9nyxjhdghvbjeuanbnil0swyjwiiwidgh1bwiilciznzb4mjc0iyjdxq Posted over 1 year ago
Marathon Man

Congratulations to Pitch MD Rob who not only managed to finish the London Marathon but did so in an incredibly respectable time of 3hrs25mins, rais...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmdqvmtivmtevntavmtkvotevu0fmqvjzifnvulzfwsa1mc5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted over 1 year ago
Pitch Consultants Salary Survey 2017

Every year we publish research into how marketers and creatives are remunerated across all skill sets both in agencies and in-house marketing teams...

Ollie Purdom Posted by Ollie Purdom

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W1siziisijiwmtcvmdqvmdqvmtyvntuvmtyvmti3lzewnsbuagugv2lubmvycy5kuecixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted over 1 year ago
B-Hive 2017: Rewarding Future Talent

1 brief, 4 categories, 26 judges and 40 finalists: B-Hive 2017 was buzzing with activity. If you’ve not come across the scheme before, we set it up...

Ollie Purdom Posted by Ollie Purdom

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W1siziisijiwmtcvmdqvmdqvmdkvntmvmdavntmvtmvvmi5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted over 1 year ago
New Home for Pitch North

This new financial year marks an exciting time at Pitch as we hit some major milestones. This month Pitch celebrates ten years as a specialist mark...

W1siziisijiwmtgvmdgvmtuvmtavmdcvmjqvodc0l21hdhquanbnil0swyjwiiwidgh1bwiilcizmhgzmcmixv0 Posted by Matt Cooper

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W1siziisijiwmtcvmdmvmdgvmtevmzqvmzavmzu5l2rpcmvjdg9yc19ibg9nlmpwzyjdlfsiccisinrodw1iiiwimzcwedi3ncmixv0 Posted over 1 year ago
My journey: deconstructing a career in recruitment.

Six years ago I joined small recruitment business with huge ambitions. That ambition proved infectious and six years later I now sit here a Directo...

Rebecca Thomas Posted by Rebecca Thomas

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W1siziisijiwmtcvmdevmtgvmtcvmtivndavodk1lze0otc2ntq3xzeyotg5mdywntm0nje2mjrfnjcxmzi2nja3otcxodgymza0n19vlmpwzyjdlfsiccisinrodw1iiiwimzcwedi3ncmixv0 Posted over 1 year ago
CIPR Awards North West - it's a wrap!

Pitch have been a long term partner of the CIPR Midlands and were delighted extend our relationship to the North West by sponsoring the PRide Award...

Rebecca Thomas Posted by Rebecca Thomas

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W1siziisijiwmtyvmtivmjyvmtyvmtqvmdevotk1lzeyifblyxjscy5qcgcixsxbinailcj0ahvtyiisijm3mhgynzqjil1d Posted almost 2 years ago
Pitch's 12 Days of Wisdom

Christmas and New Year is a wonderful time. It's also a time when many people start thinking about new opportunities and new challenges. We've writ...

Ollie Purdom Posted by Ollie Purdom

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