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Head of CRM

Job Title: Head of CRM Contract Type: Permanent
Location: Leicester Industry: Marketing
Salary: £55k - 65k per year Start Date: Not specified
REF: 46560 Job Published: 22 days ago
GET THE LINK: http://mypit.ch/j/46560

job description

We are currently partnered with a well known global brand who are looking for a CRM Manager to join their marketing team based in Leicester. The family owned business within the manufacturing industry, are passionate about their leading brand.  

The CRM manager will be based in the company headquarters and report into the Global Head of Customer Performance. As the team is going through an exciting period of growth at the moment, this role will soon be responsible for two direct reports.  

Key responsibilities include:

  • Planning & delivering CRM strategies, encouraging customer retention and customer loyalty
  • Taking ownership and ensuring that the CRM platform output works seamlessly on a global scale
  • Managing relationships with key stakeholders to identify the priority outputs
  • Analysing the key touch points to maximise profitability
  • Sharing customer behaviours with key stakeholders and making recommendations in regards to maximising return for the business

As the role has a global remit, it would be ideal to have experience in a role with global responsibilities. The ideal candidate will have a strong background in CRM processes and will have used Infor, Salesforce or Microsoft Dynamics. You will also have current experience of using marketing automation systems to deliver multi-channel customer communication strategies.  

 

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interested in this position?

If you would like to find out more about this job, please click Apply now to submit your CV. We will then get back to you as soon as possible to discuss your suitability for the role. If it’s a fit, we will talk you through all the details of the role, the company, team culture, career opportunities, package… the lot. If you then feel it ticks the right boxes, only then we will share your CV with the client. Pitch never shares your CV with a client without your express permission.