Digital Support Executive | Agency | West Midlands

Job Title: Digital Support Executive | Agency | West Midlands Contract Type: Permanent
Location: Solihull, West Midlands Industry: Marketing Digital
Salary: £18000.00 - £22000.00 per annum Start Date: Not specified
REF: P4265 Job Published: 2 months ago

job description

This outstanding integrated agency is on the lookout for a Helpdesk Support Executive to join their ever expanding digital team.


This is a brand new role to ensure that any digital related enquiries or issues are reported to handled and escalated as appropriate with the internal teams and to offer a support service to clients, as well as ensuring that all digital systems and processes are dealt with efficiently.


You will also be working with Project Managers to understand the client's upcoming projects, provide support, both phone and email, for troubleshooting for client queries. Ideally you will come from an agency or IT background, have good relationship building skills, strong communication skills and most of all a good understating of the digital field. You will additionally have experience in content management and be able to manage content changes to clients' digital platforms.


You will take ownership of investigating and finding solutions to client issues before passing through to second line support within the different teams.


You don't need an extensive support background for the role but will need a real willingness to learn and develop and have a clear interest in the online world. Excellent progression opportunities exist within this impressive digital team so it's a brilliant time to join.


In return you'll be working in a close knit award winning team, who love what they do and are in all a fantastic team to be part of. Please send your CV over for a chat in more detail.


interested in this position?

If you would like to find out more about this job, please click Apply now to submit your CV. We will then get back to you as soon as possible to discuss your suitability for the role. If it’s a fit, we will talk you through all the details of the role, the company, team culture, career opportunities, package… the lot. If you then feel it ticks the right boxes, only then we will share your CV with the client. Pitch never shares your CV with a client without your express permission.