Customer Insight Specialist

Job Title: Customer Insight Specialist
Contract Type: Permanent
Location: Greater Manchester
Salary: £25k - 30k per year
Reference: 47341
Contact Name: Sally Sephton
Contact Email:
Job Published: February 10, 2020 16:59

Job Description

Customer Insight Specialist





As a market leader in their field with an enviable heritage and reputation and a business who puts the customer at the heart of everything they do, our client are keen to appoint a Customer insight Specialist to ensure that they are delivering an excellent customer experience.


Working as part of a dedicated Customer Experience team, the Customer Insight Specialist will be responsible for:


  • Manage the ongoing customer experience programme capturing data throughout the customer journey
  • Produce regular reports , turning data into insight
  • Working alongside internal teams to ensure customer feedback is being captured and turned into useable insight data
  • Support senior management team to apply customer insights into wider strategies/plans



This is a unique opportunity for an individual who champions good customer experience to be a real advocate within a large, growing business.  To be successful in this role, you will require previous experience of capturing, evaluating and acting on customer insight as well as being a natural communicator and able to influence stakeholders at all levels.