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Telemarketing Lead
| Job Title: Telemarketing Lead | Contract Type: Permanent |
| Location: Birmingham | Industry: Account Handling |
| Salary: £30k - 35k per year | Start Date: Not specified |
| REF: 53510 | Job Published: 4 days ago |
| GET THE LINK: http://mypit.ch/j/53510 |
job description
Telemarketing Team Lead
Birmingham – office based
£30,000 - £35,000 doe
This is an exciting opportunity for a Telemarketing Team Leader to join this incredibly successful global business.
Leading a small team of Telemarketing Reps, you’ll be the lynchpin between the UK field sales team, the telemarketing team, and the marketing team. You’ll be highly organised, great with processes, and a fabulous communicator who can enthusiastically lead the team to ensure that targets are being met.
Requirements of the role include:
- Oversee the daily activity of the telemarketing team to ensure that work is being completed on time and targets are met.
- Take responsibility for sharing leads across the team and ensure that all leads are being followed up effectively.
- Resource planning and managing workflow across the team.
- Ensure compliance and quality standards are met.
- Update internal documents and CRM system as necessary.
- Provide training and support to the telemarketing reps.
- Mange difficult customer conversations and be the escalation point for telemarketing reps.
What sort of experience and qualities do you need?
- Previous experience in a customer-facing role- this could be in customer services or sales such a retail, hospitality, call centre etc.
- Be able to demonstrate previous leadership experience.
- Exceptional communication skills, verbal and written.
- Strong focus on the customer and wanting to provide the best possible service.
- Able to work in a target-driven environment and be able to motivate a team to deliver.
- High attention to detail.
- Comfortable using a computer and databases.
This client provides a full and thorough induction plan for all roles and requires you to be in the office at least 4 days a week. Hours of work are either 8am – 4.30pm or 8.30am – 5pm Monday to Friday. Along with the salary, the role offers 25 days holiday plus BH, pension, retail discounts.
Please apply with your CV to lara.l@pitchconsultants.co.uk
First interviews w/c 26th May with second interviews the following week.
Ref 53510
AA123
Lara Lee
Divisional Head
interested in this position?
If you would like to find out more about this job, please click Apply now to submit your CV. We will then get back to you as soon as possible to discuss your suitability for the role. If it’s a fit, we will talk you through all the details of the role, the company, team culture, career opportunities, package… the lot. If you then feel it ticks the right boxes, only then we will share your CV with the client. Pitch never shares your CV with a client without your express permission.
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